lC
lance C

1 reviews | Active since Aug 2018

08 Jun 2020, 12:41

Disgusted at Standard service and Covid 19 Payment Holiday Lies

i am an annoyed customer of standard bank. i was approved a payment holiday with the bank due to the covid 19 pandemic but even though i was granted the payment holiday they still handed me over to Mac Robert attorneys and dishing out my personal details like its nothing. they claim to be cyber savvy but this is negligent practice and in contravention of my fica principles as well. i am utterly disappointed and disgusted by what is happening and even when i called the debt care centre they claim it is my fault that i am in this situation.this situation in court but will rather have the bank meet me halfway in sorting out this matter professionally.

0
Replies (2)
Standard Bank
Standard Bank's reply08 Jun 2020, 14:50
Official
Dear Lance

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
 **********
 ********** (fax)
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lC
lance C's update08 Jun 2020, 14:59
Reviewer Update
thank you for the speedy response but i need this done as soon as possible because i am suffering from mental issues from worrying over this mistake and therefore cannot take care of my kids. i have been trying so hard to keep my score in tact to get my family a house and this i feel is going to affect me negatively as i only deal with std bank and was hoping one day to get my bond through my bank but now i am doubting you guys.