RK
Razaan K

1 reviews | Active since Nov 2014

12 Jul 2015, 10:21

DISGUSTED AT BODY LANGUAGE

At 11:55am on Saturday 11 July 2015, I printed a statement at your ATM from your Golden Acre branch. When I approached a consultant (with spectacles on) asking who can assist me with a branch stamp I was met with a disgusting look from her. I even asked her whats up with the look she is giving me and she just continued about her business towards the Customer Service desk looking for the branch stamp. I again asked her why she is looking at me like that but she ignored me. This I said very loudly as her facial expression left me in total revulsion!<br> <br> This employees total disregard for Standard Bank values and ethics need to be dealt with. Disciplinary action is taken against such employees. How was she constantly raising the bar and showing respect toward me???? Never have I experienced such attitude from banking employees. Check your branch camera. She knows who she is.<br> <br> As a new client with Standard Bank I am considering to change my banking preference again. I will encourage others to do so as well due to this pathetic experience. I would rather settle for excellent customer service than convinience of banking at Standard Bank.

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2015, 08:36
Official
Hello RazaanKe,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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