Disgusted

I am very disappointed at the service am getting from SB vehicle asset, actually no service!! I have paid up my car on the 05 of May and was promised that it should reflect in 2 days, I have been calling to get a paid up letter with no help. I called again today and was told I short paid by 5 cents hence I cannot get a paid up letter, I opted to pay the 5 cents so I get the letter and was told by one rep that it will take another 5 days. Just to make sure that this was correct I called again to get confirmation I spoke to Nondumiso around 11h00 and she advised that the account is paid up with no outstanding balance but she cannot see why I was told that I have an outstanding balance. I asked to speak to a manager and was told that they could not come to the phone due to covid restriction, which I respected and was promised that someone will call with an hour. It's been 3 hours and no call from the manager.

All I want is a paid up letter since the amount reflects on their account, how hard can that be.?