Disgusted !!!!

I walked in the Standard Bank Menlyn brank today around 2pm and was assisted by a ladt called Olona.. I needed assistance with claiming for my funeral plan for my mum who passed away ok Monday.. she has no empathy whatsoever and I was just another client to her her body language and tone was completely off and handled this matter in the most insensitive way! She was extremely unhelpful and not interested in my concerns instead she was training an I tern and they kept tlking amongst themselves with nothing related to what I had come for... eventually she processed my claim or sent an email to claim after saying these are the documents I have I don't have anything else on me please just send I have a funeral to prepare and you have already taking hours of my time. As emotional as I was she did t even acknowledge me when I was walking out the door she took a piece of paper wrote down a number I must contact to check the status of my claim....Is this how clients are treated at this bank. I got there at 2 and was out when the bank wss already closed.. I must say totally discussing service!!! And especially because I just lost a mother I didn't need that I would like a written apology for the way I was treated today