Disgusted
<p>Standard bank in castle walk is my branch. They used to be efficient, friendly and professional. I firstly, had to walk back and forth between counters because the receptionist wasn't there, secondly, I'm trying to explain to the woman at the counter what I need and she keeps cutting me off and adding in her own words. After finally getting her to understand me, she tells me to go wait in an area for a consultant. One consultant is checking his emails while the customer is having a lovely chat on her phone, the next one is taking her time and the third isn't even helping anyone!!! But "she's busy at the moment". Busy????? You're SUPPOSED to be CUSTOMER CARE!!! Your job IS to help me!! Feeling extremely angry, frustrated and enraged that I HAVE to sit here and deal with this kind of service because of a mistake made on their side!!
Thank you for your post.
Please accept our sincere apologies for any inconvenience and frustration caused.
Kindly note that your complaint has been received and we assure you that it will be dealt accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for your post.
Please accept our sincere apologies for any inconvenience and frustration caused.
Kindly note that your complaint has been received and we assure you that it will be dealt accordingly.
Kind regards
Complaint Resolution Centre
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*** (fax)
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After much confusion and frustration, we were helped by a lovely young lady at the customer service consultant desks and the gentleman she worked with (his name was Smuts). They resolved all of our concerns and issues thoroughly, in one go. And really turned the experience around.
After much confusion and frustration, we were helped by a lovely young lady at the customer service consultant desks and the gentleman she worked with (his name was Smuts). They resolved all of our concerns and issues thoroughly, in one go. And really turned the experience around.
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with Smuts Mothiba.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.
We are delighted to hear of your wonderful experience with Smuts Mothiba.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***