RH
Razeen H

1 reviews | Active since Oct 2016

29 Dec 2016, 10:51

Disgusted

<p>VAF collections call centre agents are rude, unhelpful and lack problem solving s****s. This is an error made on the banks side and now I have to deal with the admin that goes with it. I am disgusted. I am moving my VAF over to another institution and I WILL NEVER do business with this stupid bank again. I will make it known how the level of service stinks and spread the word to my entire social media group, family and friends that they should not do business here. No wonder you guys are in the deep end with the credit card ***** scandal. Absolutely annoyed.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply29 Dec 2016, 16:11
Official

Good day Razeen Halim

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Dec 2016, 14:02
Official

Good day Razeen Halim

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Dec 2016, 15:17
Official

Good day Miss Cianne Isaacs

Please refer to the email I sent.

Kind regards

Levi van den Berg

***