Disgusted

<p>I recently closed my contract save account after not receiving the full amount. </p> <p>I then complained about the service fees as requesting statements are ridiculously expensive. </p> <p>I only mentioned the statements as those are the only way to track where the rest of my money went.</p> <p>After a few days I received confirmation that money has not been going off my account, which in itself makes no sense as this is supposed to be a strict account and money has always been going off my account. Needless to say I left it there.</p> <p>A few days go by and I notice R315.00 has gone off my account with the title fee copies supp****. </p> <p>Not using my card this came as a surprise, I then took a sceenshot of this transaction and sent it to the consultant who responded to my first complaint.</p> <p>She explained that this was due to the fact that I requested statements. This however is a complete lie as I complained about the charges I would therefore not request something I know would cost me.</p> <p>In addition to the unauthorised withdrawal I did not receive this statements for all I know my records were checked on the system and I was charged labour fees.</p> <p>I am seriously disgusted by this and I finally decided that after years of loyalty I will be closing my account. I work hard for my money and try my best to save but this service and actions is unacceptable. </p>