disgusted

i app**** for a credit card online on the 10/07/2019. on the 11/07/2019 a consultant called asked me to send the required documents which i did. today when i call to check if my application is approved or not i'm told that there is nothing on the system. next thing i have to hold for them to ask the sales department. then the sales department cant find anything also. they say i have to wait for a consultant to call me back from the online application department. im very disappointed with the service i got from standard bank sies maan close shop if you don't know what you are doing