Disgusted

I am very unhappy with the service I am receiving from Standard Bank.

My late father bank with you guys for many years and today when I need help with losing out his estate I get sent from Pillar to Post.

My Lawyers asked Standard bank to close my father’s accounts and transfer all funds to the Late estate account as per the attached email on the 31/10/2018.

I received the attached email from Ethel Mashimbye on the 16/11/2018 where she confirmed that the accounts were closed however she only attached statements for the 3 accounts for 2017, I contacted your deceased department on numerous occasions and every time I was told they would send me the statements from the date my father died. Then I followed up again and need to explain the whole story to another consultant with no success.

Finally I called on the 21-Nov-2018 and spoke to Laiken who informed me that Ethel wasn’t in office but she would get someone to assist me from the transactional department with the bank statements, and she has been trying to help me without any success from your consultants.

I took time off from work yesterday to go to the branch hoping that I would get help there, how ****ed I was when the consultant informed me that I need to pay 30 for a bank statement for a month.

I did the maths and it is ludicrous that I should pay

Access Account Jan 2015 – Dec 2015 12 months * 30 = 360 for the year x 3 years because I need bank statements from 2 **********

That amounts to R1080 for one account my dad had 3 accounts with you guys so in actually fact I must pay R3240 for bank statements which is ludicrous.

My question to the consultant yesterday at the branch is “if I don’t have R3240 for bank statements are you in actual fact telling me that I have no way of validating that the money you guys paid into the Late estate account is the correct amount”.

This is such an inconvenience all I asked is that you guys send me the bank statements from the date my father passed for all 3 accounts listed below:

account ********** 96 001 account ********** 50 account ********** 09

This is delaying the whole process of settling my Late dad’s estate.

to date i have not received any feedback from the Manager or consultants.