lC
liesl C
1 reviews | Active since Oct 2014
03 Feb 2025, 11:53
DISGUSTED
I noticed a MU Primary SMS debit on my account, so i call the call centre. Call center person says its the sms' they send - so i ask how is it that i did not get any notifications about that, he answers it was introduced last year January. And then i note that each month the amount changes WTH standard bank!!!!
This is rediculous! Any means to ***** from customers, the inflation kills us and then standard bank *****S FROM YOU AS WELL
So because you select an account with minimal fees they invent stupid CHARGES, AND ***** YOUR MONEY
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
03 Feb 2025, 11:55Good day Liesl,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Feb 2025, 11:55
Official
Good day Liesl,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
03 Feb 2025, 12:51Like it actually resolved and not be sent a template!
Also look into WHY my account was debited with R39.00 when it should have been refunded
Also look into WHY my account was debited with R39.00 when it should have been refunded
lC
liesl C's update03 Feb 2025, 12:51
Reviewer Update
Like it actually resolved and not be sent a template!
Also look into WHY my account was debited with R39.00 when it should have been refunded
Also look into WHY my account was debited with R39.00 when it should have been refunded
Standard Bank's replyOfficial
03 Feb 2025, 15:04Good day Liesel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Feb 2025, 15:04
Official
Good day Liesel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
04 Feb 2025, 11:24Yep, just as I thought!!!!!!!!!!!!!!!! They have not investigated the responses i keep receiving are templates!
"We confirm that we are attending to your complaint with case ***4." this the other response I get from them via email but then Gorden Bila calls and tells me his calling regaring my complaint and asks me to tell him what the complaint is about. Asked him if he read the complaint yes, says his not able to see what my complaint is about and needs me to now log into my banking app and for me to tell him when these fees were deducted. Does NOT SPEAK INTO THE MICROPHONE OF THE HEADSET and has NO PHONE ETTIQUETTE - KEEPS CLEARING HIS THROAT, DISGUSTINGLY I AM HAVE TO LISTEN TO THIS!!!
After all this (6minutes) he now wants to explain to me WHAT THE FEES ARE!! OMG - we are attending to your complaint NO YOU ARE NOT YOU STOLE MY MONEY, HAVE THE WRONG PEOPLE DEALING WITH MY COMPLAINT - THEFT! I WANT MY MONEY BACK, THAT YOU STOLE FROM ME
"We confirm that we are attending to your complaint with case ***4." this the other response I get from them via email but then Gorden Bila calls and tells me his calling regaring my complaint and asks me to tell him what the complaint is about. Asked him if he read the complaint yes, says his not able to see what my complaint is about and needs me to now log into my banking app and for me to tell him when these fees were deducted. Does NOT SPEAK INTO THE MICROPHONE OF THE HEADSET and has NO PHONE ETTIQUETTE - KEEPS CLEARING HIS THROAT, DISGUSTINGLY I AM HAVE TO LISTEN TO THIS!!!
After all this (6minutes) he now wants to explain to me WHAT THE FEES ARE!! OMG - we are attending to your complaint NO YOU ARE NOT YOU STOLE MY MONEY, HAVE THE WRONG PEOPLE DEALING WITH MY COMPLAINT - THEFT! I WANT MY MONEY BACK, THAT YOU STOLE FROM ME
lC
liesl C's update04 Feb 2025, 11:24
Reviewer Update
Yep, just as I thought!!!!!!!!!!!!!!!! They have not investigated the responses i keep receiving are templates!
"We confirm that we are attending to your complaint with case ***4." this the other response I get from them via email but then Gorden Bila calls and tells me his calling regaring my complaint and asks me to tell him what the complaint is about. Asked him if he read the complaint yes, says his not able to see what my complaint is about and needs me to now log into my banking app and for me to tell him when these fees were deducted. Does NOT SPEAK INTO THE MICROPHONE OF THE HEADSET and has NO PHONE ETTIQUETTE - KEEPS CLEARING HIS THROAT, DISGUSTINGLY I AM HAVE TO LISTEN TO THIS!!!
After all this (6minutes) he now wants to explain to me WHAT THE FEES ARE!! OMG - we are attending to your complaint NO YOU ARE NOT YOU STOLE MY MONEY, HAVE THE WRONG PEOPLE DEALING WITH MY COMPLAINT - THEFT! I WANT MY MONEY BACK, THAT YOU STOLE FROM ME
"We confirm that we are attending to your complaint with case ***4." this the other response I get from them via email but then Gorden Bila calls and tells me his calling regaring my complaint and asks me to tell him what the complaint is about. Asked him if he read the complaint yes, says his not able to see what my complaint is about and needs me to now log into my banking app and for me to tell him when these fees were deducted. Does NOT SPEAK INTO THE MICROPHONE OF THE HEADSET and has NO PHONE ETTIQUETTE - KEEPS CLEARING HIS THROAT, DISGUSTINGLY I AM HAVE TO LISTEN TO THIS!!!
After all this (6minutes) he now wants to explain to me WHAT THE FEES ARE!! OMG - we are attending to your complaint NO YOU ARE NOT YOU STOLE MY MONEY, HAVE THE WRONG PEOPLE DEALING WITH MY COMPLAINT - THEFT! I WANT MY MONEY BACK, THAT YOU STOLE FROM ME
Standard Bank's replyOfficial
04 Feb 2025, 14:20Good day Liesl,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Feb 2025, 14:20
Official
Good day Liesl,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
06 Feb 2025, 19:57brilliant service from Standard bank SHOOO. Gorden Bila, called back and advised the money they stole from me end of January will be returned - will take 48hrs HOW AND WHY SO LONG NO ONE KNOWS(on Tuesday) Today i get an sms stating the above was refunded - WAIT FOR IT INTO AN ACCOUNT# THAT DOES NOT MATCH MY ACC INFO - WHAT IS HAPPENING - WOW HOW DIFFICULT IS IT TO PROVIDE PROPER SERVICE
lC
liesl C's update06 Feb 2025, 19:57
Reviewer Update
brilliant service from Standard bank SHOOO. Gorden Bila, called back and advised the money they stole from me end of January will be returned - will take 48hrs HOW AND WHY SO LONG NO ONE KNOWS(on Tuesday) Today i get an sms stating the above was refunded - WAIT FOR IT INTO AN ACCOUNT# THAT DOES NOT MATCH MY ACC INFO - WHAT IS HAPPENING - WOW HOW DIFFICULT IS IT TO PROVIDE PROPER SERVICE
Standard Bank's replyOfficial
07 Feb 2025, 03:29 Good day Liesel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Feb 2025, 03:29
Official
Good day Liesel,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
07 Feb 2025, 10:39definitely breaching someone else's POPI Act ! And as always i ge an automated response(template)
And NO RESPONSE TO MY EMAIL FROM GORDEN BILA!!!!!!!
And NO RESPONSE TO MY EMAIL FROM GORDEN BILA!!!!!!!
lC
liesl C's update07 Feb 2025, 10:39
Reviewer Update
definitely breaching someone else's POPI Act ! And as always i ge an automated response(template)
And NO RESPONSE TO MY EMAIL FROM GORDEN BILA!!!!!!!
And NO RESPONSE TO MY EMAIL FROM GORDEN BILA!!!!!!!
lC
liesl C's updateReviewer Update
10 Feb 2025, 09:143 days later NO RESPONSE TO THE EMAIL I SENT HIM: GORDEN BILA!
Instead just a template - where the money they STOLE AND CLAIMED WOULD BE RESOLVED IN 4HRS - now floating in limbo IN SOMEONE ELSE'S ACCOUNT!
WORST SERVICE EVER
Instead just a template - where the money they STOLE AND CLAIMED WOULD BE RESOLVED IN 4HRS - now floating in limbo IN SOMEONE ELSE'S ACCOUNT!
WORST SERVICE EVER
lC
liesl C's update10 Feb 2025, 09:14
Reviewer Update
3 days later NO RESPONSE TO THE EMAIL I SENT HIM: GORDEN BILA!
Instead just a template - where the money they STOLE AND CLAIMED WOULD BE RESOLVED IN 4HRS - now floating in limbo IN SOMEONE ELSE'S ACCOUNT!
WORST SERVICE EVER
Instead just a template - where the money they STOLE AND CLAIMED WOULD BE RESOLVED IN 4HRS - now floating in limbo IN SOMEONE ELSE'S ACCOUNT!
WORST SERVICE EVER
Standard Bank's replyOfficial
10 Feb 2025, 09:35Dear Liesl
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindly be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindly be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Feb 2025, 09:35
Official
Dear Liesl
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindly be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindly be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
19 Feb 2025, 12:33they have flagged it, YEP THE FLAG IS STILL BLOWING BY THE SE WIND! Gorden Bila is YET to mke contact and TO DATE THE RFUND HE PROMISED IS STILL IN SOMEONE ELSE's account!!!!!!!!!!!!!!!!!!!
lC
liesl C's update19 Feb 2025, 12:33
Reviewer Update
they have flagged it, YEP THE FLAG IS STILL BLOWING BY THE SE WIND! Gorden Bila is YET to mke contact and TO DATE THE RFUND HE PROMISED IS STILL IN SOMEONE ELSE's account!!!!!!!!!!!!!!!!!!!
lC
liesl C's updateReviewer Update
25 Feb 2025, 17:51I logged this complaint on 3/02/2025 - since then THE MU PRIMARY SMS HAS STILL NOT BEEN REFUNDED BUT INSTEAD REFUNDED BACK TO SOMEONE ELSE'S ACCOUNT!!!!!!!!!!!!!!!!!
lC
liesl C's update25 Feb 2025, 17:51
Reviewer Update
I logged this complaint on 3/02/2025 - since then THE MU PRIMARY SMS HAS STILL NOT BEEN REFUNDED BUT INSTEAD REFUNDED BACK TO SOMEONE ELSE'S ACCOUNT!!!!!!!!!!!!!!!!!