1 reviews | Active since Jul 2016

25 Dec 2022, 14:34

Disgusted

Standard bank is really in a downward spiral. In November I tried to do a direct bank payment to my partner's FNB account that did not go through, because, according to them I did it outside their business hours. I sgain made another payment to the same account, in businesd hours, it also came back for unknown reasons. I the tried to pay a supplier of leather goods, it said the payment didnt go through, I paid it again, just to see later that both payments went through, but they then corrected it themselves. I lost my debit card on holiday, stopped the card and I asked and was charged for a new issue. Two days later I went in to get and activate the new one. The same day at 17h00 I tried to use the card without success. I realised I took all funds out of this card, transfered some funds, no luck. I checked on line, the card is active but it does not work. Sis man, I am ashamed to say I am a Standard bank customer. I mentioned my displeasure on twitter, a FNB rep says I must join them, he will do everything to get my little bit of business. Its disgusting

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Replies (1)
Standard Bank
Standard Bank's reply25 Dec 2022, 14:45
Official
Hi Johan

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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