Disgusted

Good Day

I am completely and utterly disgusted at the service I have received from standard bank I have been a client with them for I don't know how many years. First of all I was retrenched in June last year due to this pandemic needless to say I was never told I had insurance. I then got covered for 6 months but yet my account was being debited after insurance had paid. I had to every month call speak to a representative and still no returns were done I then had to go to the bank it was costing me money for airtime let alone petrol to go to the bank to do their job I have had no income since I was retrenched. But I am sure they think money falls out the sky!! I was at the bank in the beginning of February this year I spoke to a consultant which then called the personal lending department which then the man I spoke to gave me an email address to which I can send my documents to, to get a payment holiday. I did so. Still to this day I have not received one phone call or even an SMS to notify me of anything. Everyday I have been harassed with about 6 phone calls a day and that's excluding phone calls made to my father, my dad has nothing to do with my account what on earth are they calling him?? I would like this account to be blocked so no more debits can be done with immediate effect or I will be contacting standard banks ombudsmen. I don't understand why I should call or come to the branches to make their jobs easier this email will also be going on your social media pages

Kind Regards Louiseanna Gizelle More

I have sent so many emails they don't even reply