Disgust with Standard Bank

Dear Standard bank

The only time that Standard Bank has rep**** within a timely manner to any of my customer complaints was after this Hellopeter review. Obviously, this bank is more concerned about its image than its customer care. After doing so they called me immediately to deal with this matter. I have just got off the phone now with the ***** department. The lady told me that they have transacted R1200 into my account to add to the previous R650 that they paid me to settle this case. I am absolutely disgusted by this amount. The ********** transactions have equivalated to around R18 000. Standard Bank expects me to walk away with R1 850 for this entire case? Absolutely unprofessional. The bank's only reason for slightly increasing the amount was because of my Hellopeter review not because they have followed the correct procedure. The bank refunded me an incorrect amount and it was only for the last three months.

In the contract, the procedure for unauthorised use of the card is to "Notify us [them] immediately when you [the customer] realise your card is lost or ****** or your PIN has become known to any other person". I followed this exact procedure so why does it matter how long the ***** has been going on? This ***** has been going on for over a year. "Lost card protection ("LCP") is included in the annual card fee. It protects you against proven ********** non PIN-based transactions", yet Standard Bank has failed to protect me while I have been paying this fee.

The lady from the ***** department continued to explain how they have a policy where I need to check my transactions repetitively and how it falls under the terms agreed with the bank. However, she failed to provide me with any reason as to why I receive notifications when money is removed from my account but nothing as to why no notifications were obtained from these ********** ones. She also failed to give me any concrete reason why online transactions and even online subscriptions never asked me for an OTP number whether it was when the time the subscription was started or after every transaction afterwards.

I am so disappointed with Standard Bank for failing to supply me with the security they have promised me and then refusing to return my hard worked for money. They have breached their security agreement and are failing to honestly agree to it. Does this mean that any ******* can take a picture of my card and start removing funds? That easily? The answer is yes when it comes to banking with Standard Bank. I am now going to have to take this higher with lawyers to try and salvage the money that I need for my University fees.

What confuses me the most is not the poor communication, the lack of customer service or the breach in the agreement. It is the point that I have spoken to numerous staff members at Standard Bank and not one of them has indicated to me who committed the ***** or any interest in finding out who these ******* are. That is a point alone that shows their lack of security and support.

Standard Bank I am devastated by the lack of security and support you have promised to provide your customers. After this case closes and I am fairly renumerated I will be closing my accounts with you and recommending that any family or friend of mine do so too for the safety of their money.