ED
Eric D

1 reviews | Active since Sept 2013

10 Sept 2019, 11:52

DISGUST CONTINUES

I have written twice about my loss of card and subsequent charge by Standard Bank. The consultant tried to phone me but on returning his call there was no reply (tried about a dozen times). On the 7th August at the Standard Bank ATM the machine took my card. There was no reason for this at all. I went to the Standard Bank in Northgate to replace the card. I got a new card and was charged although this was not my fault at all. The consultant actually laughed when I said I was going to get the money back and said 'The bank never refund these things'. I think this absolutely disgusting and as for that totally *********** consultant. I wonder if anybody will bother to reply to this. Eric Delmont I/D number 470****078084

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Replies (2)
Standard Bank
Standard Bank's reply10 Sept 2019, 15:22
Official
Dear Eic

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre
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Best regards,

ED
Eric D's update13 Sept 2019, 11:00
Reviewer Update
My complaint was resolved in a friendly and courteous way. Thank you Sandile. My problem was solved while I was on the phone. Thank you and again I will not hesitate to recommend Standard Bank. I think the man's name is Sandile. Eric