Disgust

I havent been banking with this bank for a long time but I must say I am beyond disgusted. I stopped using their account because I was unemployed and when I got a job I went bank to using them only to fund that this was the worst decision I have ever taken. I found out that I had accumulated a negative amount on my accounh due to ridiculously high bank charges (which I did not have a problem with) but, I still decided to sign up the existing account number I have with them , with payroll to have my salary paid into their account. I did this with the knowledge that the oustanding amouny was going to be paid when I receive payment(salary) month end. On the 15th of August 2018, I went into Centurion Mall branch to go and activate my internet and cellphone banking. On the 24th my salary was paid into the standard bank only to find that the account was written off and I “supposedly” had to accounts linked to standard bank. I did not receive a phone call what so over, i went back to the very same branch in Centurion mall to go and fix it. Today I discovered that Standard bank has been withholding my salary and have deducted the amount that was negative(bank charges) on top of that Standard bank decided to forward the very same credited account to debt collectors who are harrasing me , while i have no money because they (standard bank) have my salary and i cannot access the account what so ever. I managed to speak to one of the ladies at their head office by the name of Zintle who is giving me excuses and is saying that I need to wait for them to process everything and that theres isnt much they can do but wait for turnover. I did not receive any form of communication or a notice that my account was going to be closed, or that they have my salary with them. I had to physically go twice already to the branch. i received a really amazing service from their Consultants by the name of Kgotso Mokoena who did everything in his might to find out what the problem was, he even went as far as calling me shortly after to apologize for the inconvinience. I really think he helped me a lot. He was very understanding and sincere. I really applaud him for making means for me to understand what is going on.

I have to now deal with debt collectors, and i still have not received the oustanding amount of my salary(12k+) that standing bank is withholding. And the worst thing is that the consultants by the branch cannot help with anything because their systems are not as advanced as Zintles from head office who is really snappu at customers and could not even answer anything but give me excuses about my money.

I am extremely angered as I am dependant on this salary to move on and settled all other things that i had accumulated while I was unemployed. I cannot fo anything as thw account is not accesible and my money is still with the bank even after they have taken the amount in bank charges owed to them.

I am told by Zintle that there isnt anyone who i can hold accountable but standard bank system. As it is the one dealing with debt collectors. What a ****ty excuse