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Eric D

1 reviews | Active since Sept 2013

23 Aug 2019, 12:54

Disgust

On about the 7th August I went to a SB ATM to draw money. The machine seemed to be working fine and I inserted the card (blue debit card). The screen went black and then a sign came up saying machine out of order. I stopped the card immediately and went to another nearby SB to replace the card. All was fine and then I saw on my statement that I had been debited R135 for the replacement card. o personally think this is disgusting and went to speak to a consultant (I think it was Northgate). the consultant actually laughed and said that there was virtually zero chance of getting the money credited. i thought the Standard Bank was credible - how wrong one can be. Eric Delmont

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2019, 19:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre