EE
Edward E
1 reviews | Active since May 2015
20 Jan 2020, 19:48
DisgruntledNone Customer
When u close an account and switch over to another Bank they give horrific attitude and withhold information that would end up jeopardizing your credit rating. Not everyone knows how the banking sector operate. We rely on their trained staff to advise us the consumers appropriately.The disservice in this regard *****s the sector in the red. Staff must learn or taught not to involve personal feelings in this transaction as this is between the company and the customer.
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
24 Jan 2020, 11:18Hello Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply24 Jan 2020, 11:18
Official
Hello Edward
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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