Disgruntled Student loan parents

To whom it may concern

We PD and WD parents of CD , who obtained a student loan with Standard Bank in December 2023 would like some clarity on how Standard Banks vetting criteria works. My mother EA stood surety for CD and banks with Standard Bank. December of 2025 CD and EA went to Standard Bank in Campus Square and app**** for a loan for 2026 which keep in mind is CD last and final year to complete her studies towards a degree.

1st outcome came and this was rejected due to misconduct, which we were told a mistake was made on Standard Bank side that interest of this student loan was not calculated correctly for the 2nd year? This for 1 does not sit right with us as it was a bank/system fault why we were penalized for it we unable to comprehend. 2nd outcome affordability on EA who has being paying for this loan for 2 years without skipping a payment, but because the now interest added because of negligence on Standard Banks side. motivation after motivation was sent through by the consultant and branch manager we waited in anticipation as CD had to register for her now 2026 modules. We in the beginning of January and please bare in mind previously this was approved December already for the 2 previous years. 3rd outcome EA goes and gives her additional income it gets sent in again comes back declined this now gets sent to arbitration, with the hope we still have we left waiting for another week and application comes back rejected again. We then now look to different sureties as CD needs to complete her studies we now left with days to pay registration, tuition with all other possibilities closed example bursaries, extremely late now for other alternatives , as we were putting all our focus on carrying on through Standard Bank .Various family members took time went to apply rejection after rejection and this is now because Standard Bank declined there own client EA who has never missed 1 payment. Waiting 1 whole week for applications to have to cancel on the system so we can try with someone else , after a long antagonizing week finally yesterday 26th January another surety could try which they did immediately declined again and this time we get to hear it could be we trying to many times . How many times are we then to try as this is a bright young lady eager to finish her studies .So Standard Bank ruins dreams of aspiring individuals offering student loans then 3rd and final year applying to many times comes across as desperate, well yes please we desperate for a young bright eyed optimistic lady to complete her studies. We now at the 11th hour with Varsity/ college starting and probably need to wait for the outcome another week as again application had to go for motivation.

Feedback on how your system works your criteria after 2 years with Standard Bank student loans would be greatly appreciated.