Disgruntled STANDARD BANK customer.

They don't actually deserve the 1 star, but there is no "No Star" option. I'm on holiday in the UAE. My standard bank account has been hacked over the weekend. I was pleased to find an email address; a whats app number as well as an international report ***** number on the Standard Bank mobile App. I reported the *****ulent activity via email; what's app and tried phoning.

I have emailed Standard Bank & I received an automated acknowledgement for my sent email. On what's app I received a notification stating that they are not available right now it was 1:23am but they will message me as soon as they available. I'm still awaiting a response. I phoned the international ***** report number Twice and waited for 20 minutes and had no success. I also phoned the number given in the acknowledgement email which stated that they are available 24hours 7days a week; only to be told that the number is a number that is not in use. I then asked my son to phone the Cape Town local ***** report number he waited 43 minutes to be transferred to a banker. Subsequently of the 8 *****ulent transactions which had an outstanding card authorization; 2 was paid out and 6 of these *****ulent transactions has an outstanding card authorization. I am still awaiting a proper response from Standard Bank. Now, I'm on holiday with a hopefully blocked card which I requested in my email. I am not a very happy Standard Bank customer right now. *****ulent Activities should be prioritize. How can an automated email have a phone number that does not exist. I experienced a 3hour wait once Inside the bank due to *********** staff. But this experience of not having access to money while being on holiday and have no cer*****y amount whether the money will be refunded is the height of pathetic customers service.