1 reviews | Active since Oct 2016
Disgruntled private banking and business banking customer !
<p>Home Loan Account Number: ********** 34 I held a bond with two other parties, however I was the bond payer. This property was sold and registered to the new owner on the 30th of September 2016. On the 4th of October 2016 I called the SBSA Home Loans department, because there is an amount of R32 025.17 overpaid on the bond. I was advised that it takes 7 to 10 days for the refund to be paid. When I called the SBSA Home Loans department today I was told that the account is under debt review, I was then transferred to the debt review department and was told that one of the parties went under debt review and that I now need to submit an application for the refund to be paid to me and that this can take anything from 8 working days. The two calls took over an hour just to be told ‘send an email’. I am still waiting for Denise White from the Debt Review department to contact me. I am NOT under debt review and I was not made aware of any debt review applications ! I was the one paying this bond !</p>
Good day Ettian Edward Du Plessis
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Ettian Edward Du Plessis
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Ettian Edward Du Plessis
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Ettian Edward Du Plessis
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr du Plessis
I refer to the mail below and your complaint escalated to Hello Peter.
Please accept my sincere apology for service breakdown that you have experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I will be assisting you in having this matter resolved as best possible, and will be in contact with you today.
Kind regards
Penny Rabe
Good day Mr du Plessis
I refer to the mail below and your complaint escalated to Hello Peter.
Please accept my sincere apology for service breakdown that you have experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I will be assisting you in having this matter resolved as best possible, and will be in contact with you today.
Kind regards
Penny Rabe
Good day Mr du Plessis
I refer to the mail below and your complaint escalated to Hello Peter.
Please accept my sincere apology for service breakdown that you have experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I will be assisting you in having this matter resolved as best possible, and will be in contact with you today.
Kind regards
Penny Rabe
Good day Mr du Plessis
I refer to the mail below and your complaint escalated to Hello Peter.
Please accept my sincere apology for service breakdown that you have experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I will be assisting you in having this matter resolved as best possible, and will be in contact with you today.
Kind regards
Penny Rabe