DS
Diphatje S

1 reviews | Active since Sept 2017

29 Sept 2017, 12:48

Disgruntled member

I logged in a complaint for ********** transaction last friday 22.09.17. Told TAT is 3-4 days. Tried to call into their call centre, ***** line not working. Then I called transactional banking and was transferred a couple of times without success. Tried 3 times and was transferred again and again till my R50+ airtime ran out. Im totally frustrated now and don't know what to do.

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Replies (2)
Standard Bank
Standard Bank's reply29 Sept 2017, 14:02
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Oct 2017, 15:23
Official

Dear Diphatje Sekonya

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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