Disgruntled Loyal Standard Bank Customer

I app**** for a unique product that Standard offers its clients on the 29th April 2020. I acquired the relevant forms from the banker which I deal with and then proceeded to send all my documents through. I followed all the requirements outlined as per Standard Bank . Then the drama starts on the first account. The automated reply confirmation email says I must correspond with another department email address. So to be sure I sent that department using the email given to follow up if it is, indeed the right department and to give me feedback which was promised via automated response in 7 to 10 working days. On the 5th May day number 12 workings days now, I decided to follow up. When I did call the department which Standard Bank said I should email based on follow up they say that they dont deal with such queries then Intumuleng the call centre agent gives me the number for Standard Bank staff line which I am not a staff member despite me explaining myself 3 times. If that is not bad it gets worse, I decided to call complaints resolution which themselves do not subscribe to anything like they promise to assist. A lady named Johanna took my call, only to explain to her 4 times until she actually understood me which then she gave me a reference number to which she said feedback will be due by 21 May, so I called yesterday a day earlier to follow up which I then get greeted by another lady who says that Johanna is handling my inquiry and she is in a meeting as she is working from home she will get feedback. It is now precisely 2.54 pm and nothing yet. So this the type of *********** service that Standard Bank reflects to it's clients .