Disgruntled Customer

I have been with Standard for many years and never have I experience any difficulties up until now....On the 14 of Oct 2022 I transferred money from my access account to a Capitec account like I always do without any problem. The recipient only got the notification but not the money. I was expecting the recipient to receive their money at least the next day which was a Saturday still nothing Monday came still nothing I contacted the social media team on Tuesday the 18 of Oct via Facebook and I was told the money will take 2-3 working days to reflect. Wednesday and Thursday came and the money hasn't reflected. I went to the my branch in Heidelberg I was told to check with recipient the problem might be with their bank. The recipient went to their bank and was told the money is still pending on my side Standand Bank and she came with her own bank statement for verification. I called Standard Bank and I was told they will look into the matter and they will call me back. Once again I went back to the social media moderators I was asked to provide them with my ID,POP and my contacts and I did that...was told they will revert back to me that was on a Thursday I was in constant contact with the moderators and on Friday the 21 I asked them if they could reverse the money cause clearly they were not winning in this matter and they responded by apologizing and they said they will help with reversing the money and an EAP FORM WAS EMAILED TO ME to be filled. Now here's is my problem I am going to be charged R295.55 for their own technical error which is totally not my fault is it that FAIR ..I'm disgruntled by this whole thing why must I be charged I'm asking hoping to get an answer!