1 reviews | Active since Oct 2022
Disgruntled Customer
Hi,
On 5 October 2022, I noticed a deduction of R22837.40 from my account. I raised a query with Standard Bank Customer Care at even date. I was pleased to receive an almost immediate reply saying that they have received my query and that the Standard bank team was working on it already and that I would hear from them again within 48 hours.
I did not hear from them within 48 hours as promised, in fact, I only received a follow-up email on 10 October 2022 requesting some personal details which I forwarded on 11 October 2022.
To date and five emails later requesting feedback, I have yet to receive a reply for Standard Bank.
To resolve the problem, I would appreciate my money to be reimbursed with immediate effect. I look forward to your urgent reply and a resolution to my problem.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
It's now 31 October 2022 and I still haven't received a reply from Standard Band.
It's now 31 October 2022 and I still haven't received a reply from Standard Band.
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***