CN
Clarissa N

1 reviews | Active since Nov 2017

02 Jan 2019, 14:13

Disgruntled customer

I went on debt review since 2014. My final payment is 1 April 2019 and I am so relieved to be debt free after 5 years however standard bank are *******. My overdraft was sitting at 15K in 2014 and now it’s sitting at 10K after receiving monthly payments from my debt counselor. With only 4 months left for my name to be cleared I decided to contact standard bank who advised I should request my statements and check if there are any discrepancies. After receiving 60 statements from them last week I found that they were still debiting my account for the last 3 years and charging me R115 monthly for a missed debit order fee for a standard bank loan that they have been receiving payments regularly for from my debt counselor. I called standard bank and was told if my debt counselor did not submit a debit order cancellation form then there is nothing they can do. I am now paying around 6K extra for these charges. The consultant said I can get a 20% discount valid for 1 day. I went on debt review because I could not afford to pay my accounts and standard bank gives a damn. They are the most greediest bank to deal with

0
Replies (1)
Standard Bank
Standard Bank's reply02 Jan 2019, 14:46
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
 ***
 *** (fax)
 ***