EH
Elizabeth H

1 reviews | Active since May 2011

09 Mar 2021, 09:20

Disgracefull - You do NOT warrant 5 min of a Standard bank employees time

We had to get a stamp for school documentation that we do not have a Standard bank account (thank G*d we don't)this morning, joined the que at 09:02 (the bank opened at 09:00) we were informed that they already gave out too many stamps at the K90 branch, and that it takes the employees to long to assist and they will not be helping us. And it makes you wonder why there is so few Standard bank branches these days, as assistance and customer service is OBVIOUSLY at the top for this bank. because you have a stamp does not make you powerful, as we the people ultimately take our service elsewhere, Discussed it with two people behind me who needed the same service as well, if you can't take 5 min out of your time to assist us - WHY should WE have accounts with Standard bank , if this is the customer service we can come to expect

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2021, 23:47
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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