lN
lwazi N

1 reviews | Active since Aug 2013

28 Aug 2015, 11:23

Disgracefull Service

.On the 11/08/15 two men came to purchase 5 watches from my shop.Little did we know that these were ********* using ********** id's.We followed all the necessary procedure as far as making copies of Id/Drivers licence and card for reference.I was called by the bank to alert me that the transaction were ********** and they will be conducting an investigation before dealing the funds to us as this was standard procedure.We fully comp**** with the investigation as expected.The requirements are ,Signed slip by client,copy of id and receipt or Invoice which we gladly supl****.But the problem came in when the Investigator Standard bank sent told me that the Terms and conditions of the Contract i signed state that i should further supply him with proof that i stock the watches in china while i was on holiday.I had no problem to that,except for when i questioned the relevance to supply him with my suppliers invoice after having showed the rest of my stock of watches that i sell.He failed to show me those terms and conditions then accused me of being being a ***** in front of my staff and.Threatning me and telling me he will make sure i dont get my money.1 day later he took my speed point

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Replies (1)
Standard Bank
Standard Bank's reply28 Aug 2015, 16:26
Official
Hello lwaking0911,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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