AS
Allan S

1 reviews | Active since Jan 2014

15 Jul 2020, 11:57

Disgraceful - service non existent - don’t even consider banking with them!

Service is non-existent. They have closed so many branches and removed so many ATMs that you need to set aside at least a full day to do things that require a visit to a branch. You need to drive around, sometimes for hours, to find an ATM that works. When you complain and demand service, they never apologise, basically shrug it off, and more often than not don’t even attempt to resolve the problem. And I bank with their Private Bank! What an absolute joke.

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Replies (1)
Standard Bank
Standard Bank's reply16 Jul 2020, 05:05
Official
 
Dear Allan

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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