AP
AHMED P
1 reviews | Active since Nov 2013
14 Nov 2025, 10:00
Disgraceful service from Standatrd Bank
Disgraceful service from Standard Bank. I have an Achieva Account which entitles me to unlimited cash backs a Retailer POS. I withdrew cash at Checkers on the 04/11/2025. Standard Bank charged R90.25 for the withdrawal. The conduct of Standard Bank is sub-standard, unprofessional and disgraceful
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Nov 2025, 10:02Dear Ahmed,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's reply14 Nov 2025, 10:02
Official
Dear Ahmed,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
AP
AHMED P's updateReviewer Update
18 Nov 2025, 10:59I received a call form a consultant and was provided a reference via sms on Friday 14/11/2025. On Saturday 15/11/2025I received another sms stating that the matter is closed and resolved. This is grossly *********, as I have to date not been refunded the amount of R90.25
AP
AHMED P's update18 Nov 2025, 10:59
Reviewer Update
I received a call form a consultant and was provided a reference via sms on Friday 14/11/2025. On Saturday 15/11/2025I received another sms stating that the matter is closed and resolved. This is grossly *********, as I have to date not been refunded the amount of R90.25
AP
AHMED P's updateReviewer Update
20 Nov 2025, 09:44The matter is still unresolved. No one has contacted me to resolve this issue.
AP
AHMED P's update20 Nov 2025, 09:44
Reviewer Update
The matter is still unresolved. No one has contacted me to resolve this issue.
Standard Bank's replyOfficial
21 Nov 2025, 11:04Dear Ahmed,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2025, 11:04
Official
Dear Ahmed,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***