Disgraceful service from Standard Bank’s Deceased Estates team.

I requested NATIS documents on 24 March and, after seven phone calls, still received no proper assistance. The staff member assigned to the matter failed to respond, and only after repeated chasing was I told that the person was on leave and that their replacement had simply done nothing.

When a response eventually came, only half of the query was answered. Direct numbers were not answered, and when I escalated the issue to Cathrin Wade and Lerato Mdlovo, they did not even have the courtesy to acknowledge or respond to my emails.

This level of incompetence, indifference, and lack of accountability is completely unacceptable, especially in a deceased estate matter where delays have real consequences. Because of Standard Bank’s failure to deal with a straightforward request, we now stand to lose a potential vehicle sale.

Standard Bank markets itself as client-focused, but this experience shows the exact opposite. The service has been appalling from start to finish, and I would strongly warn others not to expect efficiency, communication, or even basic professionalism from this department.