Disgraceful service from Standard Bank.

I have been trying for months to contact customer service of Standard Bank via email as I am currently working in Taiwan. This has to do with receiving my new credit card and cheque card. Standard Bank totally ignores my emails.

I managed to get the email of a person working at Standard Bank and we are dealing with a separate issue, the bank app is no longer working and he kindly emailed two people from my branch Tygermanor, to assist me. Again despite 2 mails from him and one from me, totally ignored.

This is totally disgraceful, how did Standard Bank degenerate from being one of the best banks in SA to being the worst. Why will no one at the bank help me? I cannot go to a branch since I am abroad and I REALLY need to sort out the issue with my bank cards as soon as possible.

I am looking into banking with another bank now, however, that is probably not possible due to not being in SA, so I need this resolved.

I wish this was an isolated incident but speaking to fellow South Africans here in Taiwan, I get the same feedback. When they call the international help line, they are just told to go to the nearest branch. How in the name of all that is wonderful can they do that from abroad.

I am extremely frustrated and angry at the pathetic customer service of Standard Bank. I have been a loyal customer for more than 40 years and this is how I am treated.