Disgraceful service from Standard Bank

Standard Bank does not live up to their expectations of good service as they so proudly advertise and to crown it all they lie to their customers. I struggled for three days to get hold of a consultant to call me for a limit increase, I contacted the call centre and waited almost 20 minutes for a consultant to answer - on my cost at that, only to get unfriendly service and get sent from pillar to post - a call which should have lasted 10 minutes ended up lasting more than 30 minutes. The consultants transferred my call to completely unrelated departments and gave me the wrong information - I spoke to their automated service longer than speaking to an actual human being, until eventually a consultant said she would ask an outbound agent to call me back - still I have to wait 2 days for that to happen! A consultant finally contacted me back and I could apply for a limit increase. My limit increase was approved and I was told that the money would reflect in my cheque account within 2-3 business days - to no avail! I called the call centre AGAIN and first struggled to get through and when I eventually got through to yet another unfriendly consultant I was told that there is nothing reflecting on my record and that no notes was made on the system as to the limit increase which begs the question did the consultant lie to me? did he really do the application? what is going on??? will I get the limit increase?? do I need to make alternative arrangements??? what did they do with my personal information which I gave to them??? They do not even have the decency to answer any of my questions - all they can say is I DON'T KNOW THERE IS NOTHING ON THE SYSTEM, how do we trust a bank that lies to us!How can a bank whom you have been with for years provide such terrible service and lie to their customers!! obviously when people apply for limit increases it is for a reason, have they got no consideration for the very people that have always been loyal to them!!! I am definitely considering moving to a more capable bank who can provide me with a service without any of this hassle as this is most certainly not the first time!!!