fF
fabianddavids F
1 reviews | Active since Jun 2016
04 Aug 2020, 11:14
Disgraceful Service
To whom it may concern
I've been inquiring on Cluster in Florida - MR168581 advertised on MyRoof.co.za, it is a repo property that belongs to standard bank. I've on various occasions asked the banks representative to contact me but with no success. I've even made an offer to purchase and only response I've received was an automated reply email that says the offer has been received. I've requested for viewing absolutely no contact. This truly leaves a very bitter taste and if it ever crossed my mind to change my banking services to Standard bank this would definitely deter me from doing so.
Feedback to my complaint would truly be greatly appreciated.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Aug 2020, 14:52Dear Fabian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Aug 2020, 14:52
Official
Dear Fabian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
fF
fabianddavids F's updateReviewer Update
05 Aug 2020, 19:41To whom it may concern,
Your automated response that you sent is completely and utterly disrespectful and disregards my complaint.
To date I have received no assistance with regards to:
1. My enquiry
2. My complaint
Your automated response indicates an apology for undue frustration and inconvenience. I don't need an apology what I need is a response from you and not from a machine concerning the enquiry and complaint.
I am appalled at the fact that I need to respond again and that this has not been addressed in accordance to your customer service policy.
Fabian
Your automated response that you sent is completely and utterly disrespectful and disregards my complaint.
To date I have received no assistance with regards to:
1. My enquiry
2. My complaint
Your automated response indicates an apology for undue frustration and inconvenience. I don't need an apology what I need is a response from you and not from a machine concerning the enquiry and complaint.
I am appalled at the fact that I need to respond again and that this has not been addressed in accordance to your customer service policy.
Fabian
fF
fabianddavids F's update05 Aug 2020, 19:41
Reviewer Update
To whom it may concern,
Your automated response that you sent is completely and utterly disrespectful and disregards my complaint.
To date I have received no assistance with regards to:
1. My enquiry
2. My complaint
Your automated response indicates an apology for undue frustration and inconvenience. I don't need an apology what I need is a response from you and not from a machine concerning the enquiry and complaint.
I am appalled at the fact that I need to respond again and that this has not been addressed in accordance to your customer service policy.
Fabian
Your automated response that you sent is completely and utterly disrespectful and disregards my complaint.
To date I have received no assistance with regards to:
1. My enquiry
2. My complaint
Your automated response indicates an apology for undue frustration and inconvenience. I don't need an apology what I need is a response from you and not from a machine concerning the enquiry and complaint.
I am appalled at the fact that I need to respond again and that this has not been addressed in accordance to your customer service policy.
Fabian