CJ
Claudia J

1 reviews | Active since Aug 2016

04 Aug 2016, 09:56

DISGRACEFUL SERVICE

<p>i had an accident on 29/06. my vehicle was a write-off and settled by my insurance in July. on 01 August a debit went off for this very same vehicle that was settled. NOTE: not a debit for insurance, a debit for the instalment of my financed vehicle!!! i've been given numerous telephone numbers to explain this but, it seems almost like no one understands my problem. i was asked to send through a bank statement (which i did) yet, still no luck. i need someone competent to sort out this mess please! my telephone bill cannot take this anymore, emails became a complete waste of time. </p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2016, 13:38
Official

Good day Claudia Jaftha

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply16 Aug 2016, 09:30
Official

Dear Ms Jaftha

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaints Resolution Centre

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