KS
Karen S
1 reviews | Active since Mar 2009
26 Nov 2019, 14:30
Disgraceful Service
For Several weeks I have been writing to Standard Bank Mastercard to email me a statement 6/7/19 to 6/9/19 as I never received it in the post. I get totally ignored. Phoned Standard Bank yesterday and had to go through painful security questions. The Lady said she would send it to me but never did.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Nov 2019, 08:15Dear Karen
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Nov 2019, 08:15
Official
Dear Karen
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
Standard Bank's replyOfficial
04 Dec 2019, 11:48Dear Karen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Dec 2019, 11:48
Official
Dear Karen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***