Disgraceful lack of professionalism from the Estates/wills department

I have been trying to settle my later fathers estate, for over a month! Standard bank is the executor.

No one replies to my emails, or answers my questions. No information regarding the process has been given, nor the expected time line.

I have followed the process. Submitted the documents over and over. I have escalated the matter with each department.

No one cares! No one has any pride in their work.

No one is held accountable for their lack of action and incompetence.

They just keep fobbing the matter off to another email address. Another department. the emails bounce back. none of the email have a human at the other end.

My father was a client of standard bank for over 40 years. He entrusted his all his finances in his life and then his death to standard bank. This is how he gets thanked for all his years as a good customer!

Standard bank and all the staff in all the relative departments should be ashamed of themselves for their lack of professionalism and accountability!!

There are no managers. Just an unmanned escalations email address!

Even the complaints form on the website does not work!!! It is obviously over worked!