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Dannyella S

1 reviews | Active since May 2013

10 Mar 2020, 16:55

Disgraceful and unaceptable service from standard bank home loans department

Middle of December 2019 we app**** for a second bond on our home - sent through documentation required and were told it would take up to three months. Called in January to be told everything was on track and was being sorted out. When my husband called today 10th March to find out what was happening he was told it was put on hold as they needed documentation from us. Big joke !!! Would be nice of them to let us know what they needed or are we just supposed to smell. It now seems the documentation they require was sent though by email on 24th December 2019. What a disgrace - and they say simpler, better, faster - it seems being customers for over 30 years means absolutely nothing !!! Feeling angry and frustrated !!

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Replies (2)
Standard Bank
Standard Bank's reply16 Mar 2020, 22:43
Official
Dear Dannyella 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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DS
Dannyella S's update01 Apr 2020, 10:56
Reviewer Update
Can you believe that this review re standard bank home loan department from 10th March has still not been dealt with - I keep getting apology emails telling me how sorry they are and they are dealing with my query but am still no closer to knowing what is going on. BEYOND RIDICULOUS!!!