Disgraceful and disresepctful attitude

3 cheques were **********ly drawn over the counter on our banking account which, after the first, made the account go into an overdraft which we do not have. Two more cheques were drawn over the counter from an account which does not enjoy any overdraft, which is strange in itself with new banking technology disallowing such an event. We went through the channels and took ALL supporting docs including the original cheque book to the branch with the original cheques still therein. To date nothing has happened (some 6 weeks) with the case, except for excess fees due to the *****?? And on leaving 5 messages for the branch manager - Eugene, still no decency of a return call. WHAT POOR SERVICE!!! where i was in the process of opening up a new account, I am in the process of closing all my other bank accounts with this disgusting bank!