Disgrace of customer service, disorganized system, process and people

Disorganized company, process and people 😡😡😡🤬. Last week I went on their app and app**** for credit facilities. I was wowed that they online was effective , wait for it , till the part when I had to send a mail day to digital something email. I sent all require docs the next day . I get an automated response , we revert back to you in 48 hrs . Waited for an additional 7 days only to be called on Wednesday by a lady who wanted to help me but she did not realised I actually app**** online. She only noticed that I app**** online when I provided my ID . She promised to call me , guess what 48 hrs nothing from STd bank ….. are you going to call me after a month or should I forget ???? The lady said she would check with her manager and I’m still waiting