MV
Micheal V
1 reviews | Active since Jul 2018
14 Jul 2021, 07:28
Disgrace of an organisation!
Absolute DISGRACE of a ********** organisation!!! Have been with the bank for 24 years and BLATANT ***** of R37k was committed on my credit card (far exceeding the daily withdrawal limit on the card) which SB is STILL refusing liability for. Going to the ombudsman has made absolutely no difference to the decision. Furthermore, I still have not received an adequate explanation from the bank as to how my daily withdrawal limit was breached! According to the bank, I AM THE ONE WHO HAS COMMITTED THE *****!
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Replies (2)
Standard Bank's replyOfficial
15 Jul 2021, 00:18Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Jul 2021, 00:18
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
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MV
Micheal V's updateReviewer Update
15 Jul 2021, 14:41Nothing is being handled with urgency! I have asked the bank to tell me why R36k was ****** off my credit card within a few hours, when I have a daily limited of R10k on the card!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MV
Micheal V's update15 Jul 2021, 14:41
Reviewer Update
Nothing is being handled with urgency! I have asked the bank to tell me why R36k was ****** off my credit card within a few hours, when I have a daily limited of R10k on the card!!!!!!!!!!!!!!!!!!!!!!!!!!!!