Disgrace! Lack of Service

<p>August 2016 was the last statement I received. I have been battling with this ever since. To top it all I was asked please not to cc the head of the complaints department - what a joke! He has done ZERO to assist me, the client, to date, but I must please not cc him! It would further seem that my personal statements have been sent to a 3rd party! Protection of Personal Information?????? No feedback to I receive, I have to keep following up! It is a disgrace what has become of service in our country. No pride anymore! What irritates me the worst is that you are blocked when you want to escalate your queries higher up - it's as if Standard Banks management have to be protected from the clients? Where can one obtain this inforamtion?</p>