LA
Lance A

1 reviews | Active since Aug 2015

27 Oct 2022, 15:59

DISGRACE is an understatement

SO the ****** once again **** about doing something. My cards were ****** and the bank failed to protect my account as its systems failed. I wrote a million reviews and messages on here and yet they ignored me. ***** never contacted me and the bank just treated me like dirt. When they eventually called after a MONTH, the lady agreed with the assessment and promised that they will reopen the ***** case and relook into the matter as I told her I do not agree with the outcome letter as it contradicted what actually transpired. That has now been 25 days ago and she disappeared in thin air. Standard bank has become the biggest joke on earth and then their consultants are arrogant and tell you to go to the ombudsman. As a financial professional I know the ombudsman is the final channel when the client and bank fails to reach a consensus, but Standard Bank is so poor and pathetic and lies to the client that a reasonable consensus cannot be reached as they just flat-out ignore you! The bank account with standard bank is now a thing of the past as you pay fees for an UNSAFE bank. Ladies and gentlemen be warned.

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Replies (1)
Standard Bank
Standard Bank's reply27 Oct 2022, 16:03
Official
Good day Lance 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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