Disgrace

It has now been 8 days and still my account has a block on it. Capitec ***** has communicated that there was no contact made with them with regards to the payment and their client contacted them to find out what’s happening I have the proof of email as well. So now my question what is the actual problem with my account is it another matter that I am not being told about or is it really that you waiting to confirm funds from Capitec?

I just called Capitec myself and they say verification of funds only take 24-48 hours if std bank needed to verify funds with them so now the question that no one is willing to answer? What is happening with my account

Firstly the turn around time has been reached and secondly Capitec only takes 24-48 hours to confirm funds. The client has called Capitec and all seems to be cleared on their end? My question is what is happening with Standard Bank?