AM
Adrian M

1 reviews | Active since Feb 2020

30 Apr 2021, 19:58

Disenchanted

Honestly, i’m not sure what the team of app developers are doing at Standard bank but the Standard bank App hasn't been working since this afternoon. Not sure how this can be allowed to happen if its app maintenance atleast wait after the end of the month to start fiddling around with stuff. How can we be expected to be loyal to a Bank that plays with our lives really, this is unacceptable honestly, if its new personnel maning the internet banking sector, noo man they aren’t doing a good job. Standard bank is a big bank, but its a bank managed by normal people and to think that a normal person would decide to do maintenance on the internet banking side of things at a crucial time of the month is really ridiculous and just selfish to say the least because you’ve put everybody else relying on the service in jeopardy. I cant seem to receive OTP’s to make important immediate payments, what’s that all about. Today standard bank you’ve really let me down honestly. Really disappointed in whoever allowed this to happen which in turn has now affected ALL your users who really needed your service at this critical time.

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Replies (1)
Standard Bank
Standard Bank's reply01 May 2021, 07:45
Official
 Hello Adrian,   Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Best regards,