1 reviews | Active since Mar 2017
************** against people with disability
On the 7th May 2018 I went to view a car at McCarthy motor in Germiston, I was doing it on behalf of my son who was born with cerebral palsy so he is on a wheelchair. I chose a car and gave the salesman every document he asked for. The reason my son wanted to buy a car is he is sometimes renting a taxi to drive him to and from work but it causes him a lot of money because it is a special, sometimes he uses reavaya of which he struggled because they were on strike. Now he wanted to buy his own car and hire a driver who will drive him to work and come later to pick him up from work since he is earning enough to do so. Because he can't drive and he's got a letter from physio from his previous school we were told by the salesman that the wesbank n standard Bank gave him a pre approval however they need a letter from a specialist that he won't be driving, I was told that they don't want a letter from the GP. We struggled to find the physio to check him and write a report that he can't use his legs, my son had to hire a car to drive him to physio. After the physio letter we were told again by McCarthy that my son needs a surerity person in case he struggles to pay for the car I couldn't qualify to be the surerity since I m at credit bureau, my son asked his uncle to be a surerity and he was also declined since he is also at credit bureau. He tried with his grandmother to be his surerity but she was declined cause she doesn't have a license. To me I only see Wesbank and Standard bank being descriminating against people with disability cause I don't see why they wouldn't finance his car they haven't given any other reason besides that the surerities don't qualify. The person who is buying a car is on a permanent job earning enough to buy a car and even hired his own personal driver. Why would the bank ask for surerity who's got a licence mean while he's got his own personal driver who's got a licence.
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Regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Gloria Tsotetsi
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Dear Gloria Tsotetsi
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Gloria Tsotetsi
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Gloria Tsotetsi
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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