************** against foreigners

2 weeks ago I called standard bank to find out the procedure in opening an credit card account. I was given a long list of documents that are needed. I then went in to the branch where they did an application and I was told it takes 3 working days to get an outcome. while there they told me I must send proof of my qualifications so that I can be upgraded from Elite to Prestige. I emailed the certificates same day. 4 days later I queried via email since the branch does not answer calls and I was told to wait since they take longer since I am a foreigner. this week I queried and I was told that my documents had been sent to a wrong department now I must wait again but no time frame. when I call the call center to query they tell they can not pick up anything because the system is different for foreigners. it has been exactly 2 weeks since I submitted my application and I have received no constructive feedback. why do you advertise saying it takes so many days when you know your system is different for foreigners. why discriminate against us regarding certain services yet in opening transactional accounts its instant.