DISCRIMINATED AGAINST AS LOW EARNER BY STD BANK

I LOST MY CARD IN AUGUST, WENT TO PINETOWN BRANCH AND REQUESTED A NEW CARD, THEY MADE ME PAY R120 FOR A DEBIT CARD AND I ALSO REQUESTED THE CARD TO BE DELIVERED TO GATEWAY BRANCH AS IT IS CLOSER TO MY WORKPLACE, THEY SAID THAT I WILL RECEIVE AN SMS ONCE MY CARD WAS READY, NEVER HAPPENED, 3 WEEKS LATER TOWARDS END OF AUGUST WENT BACK TO STANDARD BANK TO FIND OUT THE PROGRESS, CONSULTANT CALLED CARD DIVISION AND THEIR ANSWER WAS THAT THEY DIDNT KNOW WHERE TO SEND IT, AGAIN I STATED GATEWAY BRANCH AND WAS TOLD TO WAIT FOR AN SMS WHEN CARD IS READY-NOW ITS TOWARDS END OCTOBER NO CARD, NO CALLS OR SMSES, THIS IS NOTHING NEW, ALL BLACK PEOPLE THAT ARE LOW EARNERS ARE UNDERMINED BY THIS BANK, I STRUGGLED TO DO MY ONLINE BANKING AS WELL TILL TODAY I DONT EVEN HAVE CELLPHONE BANKING AS THE DEBIT CARD IS NOT REGISTERED FOR THOSE SERVICES, I DONT EVEN CARE FOR THEM TO CALL ME AND ACT AS IF THEY CARE COS THEY DONT, I HAVE MORE THAN 5 COMPLAINTS ALREADY POSTED HERE, THIS BANK SHOULD BE BOUGHT BY FNB OR ANY OTHER INSTITUTION THAT WILL BE COMPETENT AND TREAT EVERYONE EQUALLY-AND FOR PEOPLE TO MOVE TO OTHER BANKS-STD BANK HAS NO SERVICE NO ONE IS SAFE EVEN-THEY SUCK AND THEY KNOW BT THEY DONT CARE