Discontinuing value added services without notice

Standard Bank cancelled all value added serviced to customers without any formal notification even though it is still advertised on their website [URL Removed] This includes the Roadside Assist, Home Assist, Take Me Home, Credit Assist, Concierge Services, Discounted Bidvest Premier Airport Lounge access and Discounted airport parking provided by SU Parking. <br> <br> I called the 'take me home' line to get a driver home late at night only to find the line disconnected. I was a woman, stranded alone, in a bad part of town with little alternative to get home. After calling around for some time I found another provider who charged me R500 for a 20km trip home. I was contacted by the Rosebank branch to ask if I knew who my prestige banker was and if I required any help. I went through the details of the above and asked for feedback. It was promised but has yet to materialise. <br> <br> Other banks are offering these services... why should I remain with Standard Bank when I am paying higher fees than I would be at another bank? Particularly if the organisational strategy is to unilaterally discontinue benefits and services without so much as notice?