1 reviews | Active since Apr 2012
Disclosing confidential bank balance on receipts
The other day I had reason to complement Standard Bank on their excellent service as they assisted me setting up the new banking web site. NOW I discover using the new site that the proof of payments, or payment receipts show my bank balance on it. This is confidential information which I DO NOT want to disclose to my clients when I print a proof of payment to give to them. I remember this happening a few years ago when Standard Bank did a systems upgrade but they removed the balance shortly thereafter. PLEASE remove the printing of my bank balance off receipts and payment confirmations And I DO NOT want to send automated proof of payments because it incurs extra costs and that is why I print them for clients.
Dear Graham
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Graham
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Graham
Thank you once again for posting your concerns.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Graham
Thank you once again for posting your concerns.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
