GM
Graham M

1 reviews | Active since Apr 2012

30 May 2018, 12:35

Disclosing confidential bank balance on receipts

The other day I had reason to complement Standard Bank on their excellent service as they assisted me setting up the new banking web site. NOW I discover using the new site that the proof of payments, or payment receipts show my bank balance on it. This is confidential information which I DO NOT want to disclose to my clients when I print a proof of payment to give to them. I remember this happening a few years ago when Standard Bank did a systems upgrade but they removed the balance shortly thereafter. PLEASE remove the printing of my bank balance off receipts and payment confirmations And I DO NOT want to send automated proof of payments because it incurs extra costs and that is why I print them for clients.

0
Replies (2)
Standard Bank
Standard Bank's reply30 May 2018, 13:59
Official

Dear Graham

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply04 Jun 2018, 10:13
Official

Dear Graham

Thank you once again for posting your concerns.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***