DISAPPOINTMENT OF A BANK DURING COVID19 CRISIS

I am appalled at the lack of action from Standard Bank during the crisis that is COVID 19. They do not respond to emails at all and when you call using your precious airtime, it takes over 20 minutes to get any assistance. I get that it's business unusual but other banks have made it easy to contact them using their banking apps, they respond to requests for financial assistance, they reply within the day or the next day at most. Standard Bank gave me turn around times of nothing less than 7 working days! And that is after reaching out an entire month via email upon email that were not responded to!! My husband and I have had unpaid fees on debit orders that could have been attended to weeks ago. Not to mention the fact that i wasted airtime on calls that I shouldn't have had to make if they had just responded to the emails. Then when I voiced my disappointment, I was given an apathetic response about how Standard Bank is not like other banks. Please!! I tried to make a complaint on the Standard Bank website and even that system wasn't working!! I am so disappointed. I will be changing my cheque account soon and my car will be paid off in a few months so guess who I will NOT be using as my vehicle finance partner for my next car?? Banking with SBSA for almost 20 years, worked for them for a decade and a half and now I think it is time for a change.